“Who... should I contact to place an order?”
By phone during office hours (see ‘When...’ below) and ask for sales. Or you can fax or e-mail us 24/7.

“When... can I order?”
Our sales team are available between 8am and 1pm and from 1:30pm to 5pm, Monday to Friday. Fax and e-mail order requests sent outside working hours will be processed on the next working day (remember to give us contact details).

“What... Information do I need to give?”
Try to have the correct make and model(s) of excavator to hand in order to help us give the right advice/parts. On many machines, the series and serial number are critical. Referring to the relevant page in our catalogue or web site prior to calling will help.

“Where... is the catch? This seems so easy.”
There isn’t one. We try our best to supply you quality parts at low prices, on time. Like everyone else though, we need to earn a living!- So unless you already have an account (if you’re a depot of a larger company we can check this for you) you’ll need some form of payment to hand. We accept VISA, MASTERCARD and SWITCH cards. If you wish to pay by cheque, please allow at least 7 working days for clearing.

“How... will I receive my order?”
For orders on stock items, placed before 5pm, we can dispatch by carrier to arrive during the next working day. To do this, we need a full delivery address, with postcode, where there will be someone present to sign for the goods. Alternatively you can collect goods - but please try to phone or fax your order through in advance to avoid delays.

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