In response to the current challenges, we're updating how we do business.
Telephone orders: can be placed from 8am, Monday to Friday (excluding UK Bank Holidays).
Last orders are at 4:30pm, but larger, heavier, palletised items may not ship after 3pm.
Collections: can be made only by prior arrangement, by appointment only.
The Trade Counter remains closed until further notice.
Deliveries: In response to the Coronavirus (COVID-19) outbreak all our delivery partners have taken steps to protect customers, consignees, colleagues and suppliers, whilst continuing to provide a functioning service.
Some staff are furloughed for shielding and health reasons. Some staff are furloughed because, due to widespread shutdowns, many delivery and collection accounts re closed. Counter to this drop in freight, there has been an unprecedented increase in small parcel deliveries due to the massive rise of online shopping during lockdown. It has been exceptionally difficult for all freight and parcel firms to balance service and staff numbers. Similarly, supermarket home deliveries also struggle to cope.
As a result, all customers are informed that next day deliveries cannot be guaranteed. No ETAs can be passed through, as customers services are overwhelmed with calls.
#Covid19UK #StaySafe #SocialDistancinguk