As the UK moves out of lockdown, we are updating our business service.
Collections: Since we are not a retail shop, we continue to ask that all orders are placed beforehand, by telephone or email, in order that collection appointments can be pre-arranged.
Telephone orders: We can process sales orders from 8am to 4:30pm, Monday to Friday (excluding Bank Holidays). Note that larger, palletised items ordered after 3pm may not always ship on the same day.
Online orders: Many of our products can be ordered online, with the shop page on our website, 24 hours a day, 7 days a week, at your convenience.
Deliveries: As has been widely reported in the press, there's an acute shortage of HGV and delivery vehicle drivers in the UK. All parts of the transport network are struggling and it is not longer possible to 'guarantee' next day delivery, let alone timed delivery.
Last order dates for Christmas 2020:
All parcel and freight carriers have experienced record volumes this year. With people avoiding shops and ordering online in record numbers, please be aware that there could be delays in the whole network later this month.
At a certain point, we may decide it is safer and more sensible to avoid shipping goods until the New Year if there is no reliable means of guaranteeing delivery. Please order early to avoid delays and disappointment.
Please refer to our previous news post, Coronvirus Update #3 for current restrictions.
In response to the current challenges, we're updating how we do business.
Telephone orders: can be placed from 8am, Monday to Friday (excluding UK Bank Holidays).
Last orders are at 4:30pm, but larger, heavier, palletised items may not ship after 3pm.
Collections: can be made only by prior arrangement, by appointment only.
The Trade Counter remains closed until further notice.
Deliveries: In response to the Coronavirus (COVID-19) outbreak all our delivery partners have taken steps to protect customers, consignees, colleagues and suppliers, whilst continuing to provide a functioning service.
Some staff are furloughed for shielding and health reasons. Some staff are furloughed because, due to widespread shutdowns, many delivery and collection accounts re closed. Counter to this drop in freight, there has been an unprecedented increase in small parcel deliveries due to the massive rise of online shopping during lockdown. It has been exceptionally difficult for all freight and parcel firms to balance service and staff numbers. Similarly, supermarket home deliveries also struggle to cope.
As a result, all customers are informed that next day deliveries cannot be guaranteed. No ETAs can be passed through, as customers services are overwhelmed with calls.
#Covid19UK #StaySafe #SocialDistancinguk
The Trade Counter is closed until further notice. No collections permitted. Please do not visit.
For the time being, we are able to work and observe government guidelines. Many industry sectors are deemed vital for the nation and economy, including:
All orders must either be placed by telephone or online.
The Trade Counter is now closed until further notice. You may be able to collect goods if you have already ordered them, by prior arrangement. No collections without appointment permitted.
Gates will be closed. On arrival, call our normal telephone number 018889 503020 for instructions. Please do not attempt to enter the offices or warehouse.
LAST ORDERS for 2019! The final day you can order for delivery in 2019 is Thursday 19th December.
4pm on Friday 20th December 2019
We re-open at:
8am on Thursday 3rd January 2020.
During the shutdown, you are welcome to shop on our online store if you wish, but please be aware orders will not begin processing until we return on 3rd January.
- Digging Buckets
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- Boom Pins, Bushes, Seals & Shims
- Hydraulic Ram Repairs
- Hydraulic Hoses
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- Buying your excavator
- Contacting your excavator manufacturer or dealer
Towers Business Park
Tel: 01889 503020
Fax: 01889 503021